Important Information About Our Services

Cancellation Policy

If you need to cancel or reschedule a booked session, please call or email the Kids Dream Big occupational therapist at least 24 hours in advance. Sessions cancelled with less than 24 hours notice will result in a charge of 50% of the appointment fee. Sessions missed without notification will be billed in full. Thank you for your understanding and cooperation.

Insurance Coverage

Please check to see if a physician’s referral is needed for occupational therapy services for your insurance plan prior to the initial appointment. It is also recommended to check with your insurance provider to confirm that occupational therapy assessment, treatment, and consultation sessions are all covered. Please note that it is your responsibility to determine your coverage and to submit claims for reimbursement from your insurance company.

Email Communication

The Kids Dream Big team recommends limiting email communication to scheduling and avoiding using any personal information and/or personal health information in emails, in order to maintain confidentiality as emails are sent via an unsecure network.

Ontario Autism Program (OAP)

The Kids Dream Big team cannot guarantee that OAP will fund OT consultation. Please confirm with your service provider and the Board Certified Behaviour Analyst (BCBA) prior to beginning OT consultation.